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Our window into digital trends

Consult our resources to be kept up-to-date with digital direct marketing trends and to find advice on how to optimize your customer relationship strategy.


  • Who buys where: Decrypting cross-border Luxury Demand Flows

    [07-2016] This research highlights how travellers spending patterns are shaping the luxury brands industry and why retailers need to use this opportunity.

Our reports

We constantly analyze the market to measure any trends and monitor the habits and behavior of digital consumers. Available to download for free, our reports take a snapshot of any trends evolving and provide advice on opportunities in consumer relationships.

Digital frontiers
Digital Frontier 2016: Digital Luxury is turning Mainstream
[06-2016] The new Digital Frontier 2016 by Contactlab and Exane BNP Paribas highlights revenue growth potential generated by known customer base.
Online Offer Dive & Pricing Landscape FW 15
[04-2016] The 3rd edition of this Contactlab study is dedicated both to the depth of the online offer dive and to a comparison of the online pricing strategies of the key 30 luxury brands.
luxury crm
The Dawn of Luxury CRM – Email dos and don’ts
[aprile] Fill in the form to download the first pages of the new report The Dawn of Luxury CRM – Email dos and don’ts; to request your copy of the full report contact ContactLab and Exane BNP Paribas release a
digital and physical integration
Digital and Physical Integration: Luxury Retail’s Holy Grail
[March 2016] This new research, lead by ContactLab and Exane BNP Paribas, measured digital and physical retail integration amongst top designers carrying out 61 visits in NYC.